Shipping policy

Dispatch Times

Please refer to individual product pages to find out the current lead times for our personalised items. Once the items are ready, shipments take between 2 and 7 days to reach your destination.

UK Shipping

• Standard Shipping: FREE on all UK mainland orders.

• Express Shipping: £4.95
  Express Shipping is available for orders placed Sunday to Thursday and ensures your order will be shipped within 24 hours of being placed. This option can be selected at checkout.

Channel Islands

• Standard Shipping: £4.95
  Free for orders of £150 or more.

• Express Shipping: £9.95

European Shipping

• Standard Shipping:

  • Orders of £150 or more: FREE

  • Orders under £150: £4.95

USA Shipping

• Standard Shipping: $12.95

• Express Shipping: $24.95

• Free Shipping: Available on orders of $275 or more.

Rest of the World Shipping

For international destinations outside the UK, Europe and USA:

• Standard Shipping: £9.80

• Express Shipping: £19.00

• Free Shipping: Available on orders of £210 or more.

Shipping charges for other international destinations may be displayed in your local currency at checkout.

Express Shipping

Express shipping is available for qualifying orders placed Monday to Thursday. Orders will be shipped within 24 hours. This service is offered at checkout, where the applicable rate is automatically shown based on your delivery location and order value.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes or other charges depending on the destination country.

Where applicable, these charges will be displayed at checkout or collected separately by the relevant customs authority or delivery provider. Customers are responsible for any duties and taxes not collected at checkout.

Delivery & Tracking

All orders are dispatched from the United Kingdom, fully insured, and shipped via our trusted delivery partners. We do not ship to P.O. Box addresses.

Once your order has been dispatched, you’ll receive an email with a unique tracking link so you can follow your delivery every step of the way.

Important Notes

• Shipping costs are subject to change at any time and without prior notice.

• UK, European, and Rest of the World shipping rates and thresholds are stated in GBP. USA shipping rates and thresholds are stated in USD.

• The final shipping charges applicable to your order will be displayed at checkout.