Terms and Conditions


We do not accept returns on any item personalised with your inscription, unless the item is faulty in which case it will be replaced with the same or an alternative can be chosen. Please read our Refund Policy.



Please allow 6 weeks currently for dispatch of personalised items, although we are usually quicker and then ship via courier. Luggage is often quicker, as are the leather goods, this is just for the hand painted items. Please see individual product pages for details.

Please note before ordering no refunds are issued on personalised bespoke goods with initials/names on them. If your product has a fault we will exchange/replace but we are unable to refund ANY personalised goods due to any reason. Worn products with faults will ONLY be replaced not refunded- covers our clothing section. 

Once your order is placed for a personalised item it cannot be cancelled due to it being personalised.

Please note when ordering sets of luggage and bags, the luggage is digitally printed versus the bags which are hand painted so they may not always be an exact match. Please email support@lilyandbean.co.uk if you require any help.



Please be extra careful when selecting your personalisation , once the order is processed any errors made by the buyer cannot be corrected by us

If anything needs to be corrected  it must be done within 5 hours of the order 

This is due to the personalised nature of most things we produce

All goods remain the property of Lily & Bean until paid for in full.


UK Delivery

All items will be posted the day after manufacture via DPD. If you would like to get in contact about the status of your order or tracking information, then please get in touch at support@lilyandbean.co.uk.


Worldwide Delivery

We offer delivery worldwide for any item in the store. Once dispatched all orders are sent out with DHL. Any questions, please get in contact at support@lilyandbean.co.uk
Please note we do not cover customs or duty tax


Changes to Terms and Conditions

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.



What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletters or personal shopper sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

What the data will be used for?
Your data will enable us to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions from Lily & Bean.

•    All email messages and email newsletters will contain information on how you can unsubscribe
•    or send us an email support@lilyandbean.co.uk

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.


Global-e’s Terms of Sale and Privacy Policy. Global-e is an international fulfilment service provider to Lily & Bean. It is used to fulfil items outside the UK.