سياسة استرداد الأموال

 

Returns & Replacements

We do not accept returns on any item personalised with your inscription, unless the item is faulty in which case it will be replaced with the same or an alternative can be chosen. All hats are 'one size' so these are designed to fit 56-59 approx although this may vary slightly.

All non-personalised items, such as knitwear, are valid for returns however, Lily & Bean do not cover the postage for the return, or refund the original postage. Please email if you wish to return and they will provide all details. 

Every single item purchased must be returned in the same condition as sent out in, otherwise no refund/replacement will be issued, under no circumstances will we accept a return that is damaged, used or dirty. 

It is the customers responsibility to package an item in a state that it will reach us as in original state even if deemed faulty in any way when received. We will not issue any sort of refund/replacement for an item not received as in original condition. 

Straw Bags are completely handmade so vary in shape.

If we offer to cover postage for any faulty or damaged goods we cover second class recorded only.

Please note if you are not happy with your bag we will need to inspect it and only an exchange if we believe its not suitable will be offered. 

 Faulty Items

If you believe an item is faulty, please contact us at sales@lilyandbean.co.uk with a brief description of the problem along with images so we can look into this for you and if appropriate we will arrange your replacement .

Wrong item

In the unlikely event, the item you received is not what you originally ordered please contact customer services, we will then advise on how to proceed with the return. We will cover postage costs for our error.

Lost or damaged items

Lily and Bean can not be held responsable for any loss or damage of any item sent via any of our courier services.

All delays are out of Lily and Beans control and should be taken up with the courier it was dispatched with.

No refunds will be offered on delayed items.